Shipping policy

Shipping and Delivery Policy

We work hard to get your home essentials to your doorstep as quickly and safely as possible. Please read our delivery terms below before placing your order.

1. Shipping Fees

Shipping charges are calculated based on your delivery location, the size and weight of your order, and the selected delivery method. The applicable shipping fee will be displayed during checkout.

  • Nairobi and Surrounding Areas: Standard delivery rates apply.
  • Other Counties: Shipping charges vary depending on the destination.
  • Free Shipping: Available on selected promotions or qualifying bulk orders, subject to applicable terms.

2. Delivery Timelines 

  • Nairobi and Environs:
    • Delivery Time: Same-day or next-day (within 24–48 hours).
    • Payment Method: Cash or M-Pesa.
  • Outside Nairobi (Countrywide):
    • Delivery Time: 1 to 3 business days depending on distance.
    • Payment Method: Full payment for the product and estimated parcel fees must be paid via M-Pesa before dispatch. We ship via trusted local parcel couriers

5. Shipping Processing


All orders are processed within 24 hours after payment has been confirmed. You will receive an email or SMS confirming your order details. Where available, tracking information will also be provided so you can monitor your delivery.

  • Orders placed before 2:00 PM (EAT) Monday through Saturday are dispatched the same day.
  • Orders placed on Sundays or public holidays will be processed on the next working business day.

4. Missed Deliveries

Please ensure someone is available to receive your order at the agreed delivery address. If our delivery partner is unable to complete the delivery because no one is available or they cannot reach you, a second delivery attempt may be arranged. If the second attempt is unsuccessful, the order will be returned to us, and an additional delivery fee may apply for re-delivery.

5. Damaged or Missing Items

Please inspect your order immediately upon delivery. If you receive a damaged, defective, incorrect, or incomplete order, notify us within 24 hours and provide clear photos of the item, packaging, and shipping label where applicable. We will investigate the issue and arrange a replacement or exchange in accordance with our Refund & Return Policy

6. Customer Responsibility

Please provide an accurate phone number and a clear landmark for delivery at checkout. If a parcel is sent back to us because you were unreachable or failed to pick it up from the courier depot, the customer will cover the cost of re-shipping.

Contact

If you have any questions about our Shipping and Delivery Policy, feel free to reach out:
📧 Email: rittashomessencials@gmail.com
📞 Phone: +254 0142816190

We appreciate your trust in Rittas Homessencials and look forward to serving you!