We want you to love your home essentials! All our items are fully inspected before dispatch to guarantee you get the right product in perfect quality. If something is not right with your order, you can request a return or exchange within 2 days of receiving your product. Simply contact us within this period, and we will be happy to assist you.
Furniture Policy: Please ensure you confirm the product dimensions before placing your order, as all dimensions are provided to help you make an informed purchase decision. Furniture that has been assembled is not eligible for return or exchange. If assembly services are required, an assembly fee will apply. The fee varies depending on the size and complexity of the furniture.
Return Eligibility: To be eligible for a return, the item must be unused, in the same condition as received, and returned in its original packaging with all tags intact. You must also provide proof of purchase, such as your receipt or order confirmation. Approved returns can be made by bringing the item to our store or sending via agreed delivery channels . No restocking fee will be charged for eligible returns.
To start a return, you can contact us at rittashomessencials@gmail.com or Call or WhatsApp 0142816190 . If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Nairobi (Payment on Delivery): You must inspect your items in front of the rider before paying. Once you pay and the rider leaves, the items are considered accepted in perfect condition.
Outside Nairobi (Parcels): Inspect your parcel immediately upon pickup. If the courier damaged it in transit, send a photo/video to our WhatsApp (+254 142816190) within 24 hours.
Note: Damage reports made after 24 hours of receiving of goods will not be accepted.
For hygiene, safety, and product integrity reasons, certain items are not eligible for return or exchange. These include:
If you are unsure whether your item is eligible for return, please contact our customer support team before making a purchase or requesting a return. We will be happy to assist you.
Once we receive and inspect the item, we will process your refund via M-Pesa within 2 business days, or issue instant store credit if you prefer an exchange.
If you have any questions about our refund and returns policy, feel free to reach out:
Email: rittashomessencials@gmail.com
Phone: +254 0142816190
Thank you for choosing Rittas Homessencials. We appreciate your trust and remain committed to providing quality products, exceptional service, and an enjoyable shopping experience.